TeleMessage offers a comprehensive range of services including full hosting and support, customer services and professional services ranging from engineering to training. Our services are literally "ready to fit", since it is built to mesh easily with your current services and infrastructure. We've structured our offering in a flexible, modular way that considerably shortens your time to market:
Managed services
TeleMessage offers several hosting models. You can seamlessly move from one option to another at any time.
SaaS - In this model all servers are owned and maintained by TeleMessage in our world class hosting facilities. This model is fully managed and outsourced by TeleMessage.
Mid-sourced - Hosted by Customer and TeleMessage - In this model some of the servers are owned by TeleMessage and some of the servers by you. Local Telephony/fax servers are installed locally while the rest of the servers are hosted by TeleMessage. The two environments are connected via a secure VPN.
On-premises - In this model, all the servers are owned by you and reside in your facilities.
Customization:
Customization of your new service is included in our professional service offerings. We offer 4 levels of customization ranging from no customization - you would use the TeleMessage system as it is from the TeleMessage website - to advanced customization. We also offer you a hybrid solution, whereby you are given the opportunity to pick elements from each of the basic categories of customization.
Basic customization - use our products with your company's look and feel and customized message delivery templates.
Intermediate customization - all the features in the Basic customization plus extra template options.
Advanced customization - full customization giving the look, feel and structure of your organization and marketing approach.
Customer services:
Choose from Bronze, Silver and Gold Service Level Agreements, depending on your needs for support and maintenance. The range is from basic support to full 24-hour support 7 days a week with negotiated response and pro-active 24-hour, 7-day remote monitoring.
Professional services:
TeleMessage offers a wide range of professional services including project management, the implementation of infrastructure, billing consultancy, integration, marketing, customization and training.
Marketing support:
Thanks to our end-user segmentation and professional services, TeleMessage offers you the chance to get to your customers - and your customers' customers - more quickly and more often. But we even go further than that because we'll also help you develop a marketing plan to target each segment. We can re-order your existing customer base according to segmentation models aimed to give you the fastest possible market uptake. We strongly believe that segmentation makes it easier to bundle content to end-users, enabling you to stimulate usage and revenues by addressing more and new markets.
Training:
To help you fully integrate our offering with your services, TeleMessage offers extensive training and e-learning opportunities. To make it simpler, we've developed three different training packages: management, technical and functional. These are aimed at getting your sales, technical, administrative, customer support and marketing employees quickly up to speed.